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Frequently Asked Questions

DNA Home
  • DNA Testing
    • Which DNA test is the right one for me?
    • How do you collect a DNA sample?
    • How will I know if I match against someone else who has been tested?
    • If I choose to have my DNA tested, will my DNA information be safe from medical insurance companies, the government, etc?
    • Will having my DNA tested reveal anything about my medical conditions or susceptibility to diseases?
    • What will you do with my DNA after it has been tested?
    • What if I already had my DNA tested with another DNA company?
    • Will I have to become a paying Ancestry.com subscriber to view my DNA Results?
    • Will DNA Ancestry's testing tell me my ethnic tribe or what percentage of Native American ancestry I have?
    • What DNA test choices do you provide?
    • What markers are you testing?
    • Is it always better to purchase the highest marker test?
    • Is there valid information that can be learned from a 12-marker Y-chromosome test?
    • Can I compare my DNA Ancestry test results with results returned by other testing companies?
  • Privacy Policy
    • How will Ancestry.com use my DNA results?
    • How will Ancestry.com store my DNA specimen and test results?
  • General DNA Questions
    • Can a Maternal Lineage DNA Test Show Me Anything Besides My Ancient Ancestry?
    • If I've Had My DNA Tests Performed Elsewhere, Can I Post It On Ancestry?
    • Can I Use a Lock of Hair?
    • Can I Have a Nephew Take the Paternal Lineage DNA Test for Me?
    • What About Adopted Children Who Want to Perform the Test?
  • DNA Groups
    • What are DNA Groups?
    • How do DNA Groups help with Genealogy?
    • Who manages DNA Groups?
    • How do you find interesting groups?
    • Do I need DNA results to join a group?
    • Do my DNA results have to be from Ancestry.com to join a group?
    • Will I be able to import my Famly Tree DNA group into Ancestry.com?
    • What types of DNA Groups does Ancestry.com offer?
    • How can I view Mitochondrial DNA for my Group?
    • How is Group Privacy protected?
    • Who is "My Family" and how are they related to Ancestry.com DNA Groups?
  • DNA Terminology
    • What is the difference in a marker and an allele?
    • My test result only lists a single value for DYS19, but your input screen asks for DYS19a and DYS19b - where do I input my value?
  • DNA Results Analysis
    • I was told that my mtDNA results revealed heteroplasmy at one site, what are the medical implications of this observance?
    • I do not have any observable difference to the rCRS, can this test be accurate or useful?
    • How is the list for Paternal DNA Matches calculated?
  • For Relative Genetics Customers
    • Why are my Y-chromosome test results different on DNA Ancestry than were previously reported on Relative Genetics?
    • How will the Ancestry.com-Sorenson Genomics partnership benefit me as a Relative Genetics customer?
    • What will I have access to at Ancestry.com if I participate in having my information and DNA results transitioned to Ancestry.com?
    • Will I have to sign up or pay for anything on Ancestry.com in order to continue to view my results and DNA matches?
    • Why has Ancestry.com chosen to partner with Sorenson Genomics?
    • What happens to Relative Genetics as a company?
    • What will happen to my DNA results if I was tested with Relative Genetics or entered my DNA results in its database?
    • Will the Relative Genetics Web site still be available to me?
    • What if my test is currently in process?
    • What will happen to my surname project?
    • Will my Relative Genetics privacy settings change?
    • Will Ancestry.com continue to keep my DNA for when new tests become available?
    • What will happen to Relative Genetics's affiliate program?
    • What will happen to the Sorenson Molecular Genealogical Foundation $95 coupon promotion?
  • Contact Ancestry's DNA Service
    • How do I contact Customer Service?

DNA Testing

Which DNA test is the right one for me?

Paternal Lineage Test
If your goal is to try to expand your family tree, the Paternal Lineage tests provide the DNA results necessary to help find other participants who might be genetically related to you. The Paternal Lineage test analyzes specific segments of the Y-chromosome which is only found in males. And because the Y-chromosome is passed largely unchanged from father to son, DNA results from a male participant today can be used to represent the paternal lineage dozens of generations into the past.

If you are female, you can recruit a brother, father, or paternally related Uncle or Cousin to provide the DNA sample to use as if it were your own.

In addition to helping to expand your family tree, the Paternal Lineage test also provides insights into your Ancient Ancestry stretching back many thousands of years. Learn about where your ancient ancestors migrated and settled as humans spread throughout the continents.

Maternal Lineage Test
Available to both males and females, the Maternal Lineage test traces your ancient ancestry from your Mother's side. As the earliest humans migrated out of Africa, they adapted to their new surroundings and became distinct populations from one another which can be detected by analyzing DNA. The Maternal Lineage test differs from the Paternal test in that it cannot validate a family relationship -- so even if your maternal DNA is an identical match with another participant it can only prove that you may have been related thousands of years ago. On the other hand, if your results differ in any way, the results prove that your are definitively not related.

How do you collect a DNA sample?
Collecting a DNA sample is easy and painless. Simply swab the inside of your mouth to collect cheek cells and return the swabs to DNA Ancestry. Within a few weeks, your results will be ready.
How will I know if I match against someone else who has been tested?
DNA Ancestry will automatically notify you of new database matches. An opportunity to collaborate with your new genetic cousin depends on the level of participation you choose. You may elect to share only your contact name with others or simply to be anonymous. These preferences are available under "My Account".
If I choose to have my DNA tested, will my DNA information be safe from medical insurance companies, the government, etc?
Ancestry.com will not share your testing results with other organizations without your consent. In addition, as with all user submitted content Ancestry.com gives you control over your privacy settings that determine whether your information is public or anonymous.
Will having my DNA tested reveal anything about my medical conditions or susceptibility to diseases?
DNA testing conducted for genealogical purposes reveals family relatedness and currently does not provide definitive conclusions regarding a propensity toward disease or other medical conditions. In addition, as with all user submitted content Ancestry.com gives you control over your privacy settings that determine whether your information is public or anonymous.
What will you do with my DNA after it has been tested?
Ancestry.com will provide complimentary storage of samples submitted for DNA testing; however, Ancestry.com will not offer a guaranteed banking service of your DNA at this time.
What if I already had my DNA tested with another DNA company?
Ancestry.com will support DNA results provided by other DNA testing companies. While other companies may not test the exact same markers, you can add your results and compare them with others in the Ancestry.com DNA database.
Will I have to become a paying Ancestry.com subscriber to view my DNA Results?
No. Access to Ancestry.com's DNA database is free and available to registered users of Ancestry.com. As a registered user, you have access to not only to your DNA results but also to the wealth of free resources and tools available on Ancestry.com. Should you decide to become a paid subscriber, you will enjoy access to Ancestry.com's vast database of documents and records.
Will DNA Ancestry's testing tell me my ethnic tribe or what percentage of Native American ancestry I have?
DNA Ancestry provides a complimentary prediction of one's haplogroup with your test results. As our ancient ancestors migrated from Africa tens of thousands of years ago, spread through out the world and adapted to new environments, their DNA diversified into distinct groups and subgroups. These ancient ancestral groupings are known as haplogroups. DNA Ancestry predicts which haplogroup your paternal- or maternal-line ancestors belonged to and presents you with a map showing the migration routes these ancestors took out of Africa into other parts of the world.
Neither your haplogroup prediction nor your DNA test result will reveal the percentage of a given ancestral ethnicity nor the precise tribe from which you may descend.
What DNA test choices do you provide?
  • Paternal Lineage Test: This Y-DNA test analyzes 33 markers of a man's Y-DNA as well as predicts the haplogroup of the paternal line. Cost: $149.
  • Advanced Paternal Lineage Test: This Y-DNA looks at 13 additional markers, for a total of 46 markers, providing a more precise comparison with other participants who have also taken the advanced test. Cost: $199.
  • Maternal Lineage Test: The mtDNA test predicts the haplogroup of your ancient maternal-line ancestors. Cost: $179.
What markers are you testing?
DNA Ancestry utilizes the state of the art laboratory, Sorenson Genomics, for its DNA testing services. Our test results are consistent with the nomenclature standards adhered to by Sorenson Genomics and the industry at large.
For a table listing the markers for Paternal Lineage Tests and the Maternal Lineage Test. Click Here
Is it always better to purchase the highest marker test?
The more markers two individuals can compare, the more precisely they can determine whether they could be related-based on a tighter Most Recent Common Ancestor (MRCA) result. Conversely, matching too few markers will not result in a genealogically relevant time frame.
For example, Mark and William matched exactly on the Y-DNA12 tests. Their 12 out of 12 comparison resulted in an MRCA of 14 generations, but unfortunately, neither had genealogies that far back. They decided to upgrade to the Y-DNA 33 to try to get a more precise result. The new results were a 32/33 match with an MRCA of 9 generations but they were still unable to determine any shared genealogy. Finally, they both upgraded to the Y-DNA 46 test and discovered a 45/46 match and the MRCA had been reduced to 7 generations. They compared their family trees and found that they both had had ancestors in the same county in bordering land plots for 20 years before Mark's family had moved to a different area!
It's not as simple as "more markers equal better results." After 45 - 50 markers, you would need a test consisting of 100 markers or more to significantly narrow the MRCA range.
Please also note that most European lines are of the haplogroup R1b. Therefore, if your haplogroup is R1b you may have many markers in common with another individual. Receiving a full Y-DNA 46 marker test will increase the likelihood that you don't have a false positive with this other person.
Is there valid information that can be learned from a 12-marker Y-chromosome test?
While comparing 12-marker tests does not provide enough information to be genealogically relevant, 12 marker Y-chromosome tests can predict one's paternal ancient ancestry or haplogroup. For family history purposes, comparing participants with a 12-marker test cannot sufficiently narrow the range of generations for estimating their Most Recent Common Ancestor (MRCA.) The closest range a perfect 12 out of 12 match yields is 14 generations at a 50% probability.
A 12-marker test can, however, be effective in predicting your Paternal Haplogroup. And for some haplogroups, even predict a sub-group (sub-clade) such as a "J2" or "R1b".
Can I compare my DNA Ancestry test results with results returned by other testing companies?
One of the challenges with this new industry is the lack of a consistent standard followed by all testing companies. First of all, not all testing companies test the same marker sets. Second, various testing companies have adopted different nomenclature callings on some markers, requiring adjustments to the allele values prior to a straight comparison.
For most third-party results, DNA Ancestry has implemented a complimentary normalization procedure that adjusts results from third parties, such as FTDNA, into the nomenclature language used by DNA Ancestry. DNA Ancestry's results are consistent with the nomenclature standards adhered to by Sorenson Genomics and the industry at large.
For a full listing of the markers used by DNA Ancestry for its DNA testing. Click Here

Privacy Policy

How will Ancestry.com use my DNA results?
All information that is received, used, or disclosed in connection with your obtaining services from Ancestry.com and which involves a test for DNA analysis shall not be used by Ancestry.com for any purpose except to provide the services and information you request through Ancestry.com, and shall only be made available to those persons or entities you designate, as well as those personnel of Ancestry.com and third parties who are hired or retained by Ancestry.com to perform the services and provide the information you request. All Ancestry.com and third party personnel shall be required to hold all this type of information in the strictest of confidence and to not use or disclose it except to fulfill the service we hired or retained them to perform.
How will Ancestry.com store my DNA specimen and test results?
Specimens: Our standard operating procedure requires that a barcode label and identification number be assigned to your biological specimen. All laboratory processing and storage is conducted under this tracking number. At no time during laboratory processing is your identity associated with the work being conducted. At the conclusion of laboratory processing, the identification number is linked back to your name to provide test results and/or post the results to your secured web page. This web page is accessible only via your unique user name and password.
For family group projects, if participants and their project coordinator so choose, the project coordinator can assume the responsibility of matching the tracking numbers with the results. In this case, the results by tracking number would be sent to the project coordinator who would then disseminate the results to the specific customer.
The destruction and/or storage of your DNA is determined first by you or the project coordinator and secondarily by the specific product or service selected. You can choose that your DNA be destroyed after laboratory processing.

General DNA Questions

Can a Maternal Lineage DNA Test Show Me Anything Besides My Ancient Ancestry?
Yes. It can be used to find maternal genetic cousins. It's true that maternal lineage tests-taken using a sample of your mitochondrial DNA (or mtDNA)-show your ancient ancestry (as does the Y-DNA, or paternal lineage, test). Scientists believe that our ancient ancestors migrated out of Africa about 170,000 years ago. Some went to Europe. Some went to Asia. Some went to South America. And so on. Over time, mutations showed up in their DNA. It diversified. Different groups of people developed different genetic imprints-known as haplogroups.
Your DNA test results will tell you your haplogroup. And your haplogroup identifies the general area where your ancestors migrated tens of thousands of years ago.
Results displaying Haplogroup U map of migration pattern.
Your maternal lineage tests will give you more than just your ancient ancestry. As with your paternal lineage tests, you will also get back a DNA profile. You will also get a list of other users in the database who have a matching profile, as well as those who don't.
If I've Had My DNA Tests Performed Elsewhere, Can I Post It On Ancestry?
Yes. If you've tested with Family Tree DNA or the National Geographic Genographic Project, you can add your DNA information to our databases right now. Simply go to dna.ancestry.com and click the link that says, "Enter your Y results or mtDNA results from Family Tree DNA and others."
You will be able to add results from other companies in the near future. Keep checking back. There are also other public databases you can check to find more DNA matches: www.ybase.org, www.ysearch.org, and www.smgf.org.
Can I Use a Lock of Hair?
No. An Ancestry DNA Kit uses swabs you rub on the inside of your mouth to collect cheek cells. We don't use blood or hair for DNA testing. There are forensic DNA labs that can test hair; however, it is much more expensive.
Can I Have a Nephew Take the Paternal Lineage DNA Test for Me?
Only if he's the son of your brother-not your sister.
Y-DNA passes from male to male in a family. To test your paternal lineage you need someone on your male line to take the test. Normally we say your father, a brother, or a paternal grandfather. But you could also get a male cousin or nephew to take it-so long as they were descended from your brother or a paternal uncle.
What About Adopted Children Who Want to Perform the Test?
Depends on what you're trying to accomplish.
If you're adopted, taking the test can tell you your ancient ancestry haplogroup and hopefully connect you with genetic cousins. Unfortunately, if you're female you won't be able to test your paternal lineage without a biological male relative.
If you're trying to figure out whether or not you're related paternally or maternally to someone in particular, you could both take either the Y-DNA test or the mtDNA test. If your Y-DNA results do not match closely or your mtDNA results don't match exactly, you're not closely related. If your results are identical, this is fairly good evidence that you are closely related. Keep in mind that a DNA Ancestry test cannot be used for legal proof.

DNA Groups

What are DNA Groups?
DNA Groups provide you with a private destination where your can share family history through pictures, stories, videos, and discussion, as well as compare your genetic profile with other members' DNA. And because only members of the group are allowed access to the group's content and DNA comparisons, your privacy is protected.
How do DNA Groups help with Genealogy?
Imagine your group consists of members throughout your extended family -- each with their own DNA results. Descendents of one branch of the family tree should all have nearly identical DNA results. Descendents of a another branch, while sharing many characteristics with the first branch, should differ enough to be a distinct subgroup. By organizing your group's members into sub-groups of relatives that share similar genetic profiles, you can use DNA to construct or verify the branches of your family tree.
Who manages DNA Groups?
Each group will have at least one Administrator who provides the moderation and organization for the group. Admins review membership requests and can either accept or refuse admittance to the group. Admins can also organize the group's DNA comparisons to reflect the unique composition of the group. Only administrators can invite new members to the group.
How do you find interesting groups?
There are several ways to discover groups that might be of interest to join. You can search for a group simply by entering a last name, geographic location, ethnic origin, or period of time. You can review the descriptions of the groups that match your search critera and submit a request to join the group. Another way to discover relevant groups is through matching with other participants. If your genetic profile closely matches another participant, and they belong to a group, chances are you might find that group of interest as well.
Do I need DNA results to join a group?
No. You can join a group as long as a you have an Ancestry.com username and password. As a member, you can contribute your knowledge of the shared family history through photos, videos, stories, and more. You can also view the Group's DNA comparisons - though you would benefit the most with DNA results of your own so that you can compare your profile with others in the group.
Do my DNA results have to be from Ancestry.com to join a group?
No. You can always enter your 3rd party DNA results into the DNA system, free of charge. Your DNA results will be distinguished from Ancestry.com's DNA results by an asterisk to indicate the results have been manually entered. But for the purposes of comparing DNA either as a group or with other participants, all DNA results are treated equally.
Will I be able to import my Famly Tree DNA group into Ancestry.com?
At this time, we do not support the automatic transfer of groups from Family Tree DNA or other vendors.
What types of DNA Groups does Ancestry.com offer?
Most DNA-oriented groups on the Web focus on one DNA test or the other (Y-chromosome or mitochondrial DNA.) These groups focus their functionality almost exclusively on displaying the groups DNA data and offer very little flexibility.
Ancestry.com's DNA Groups should be thought of foremost, as a collection of members who can actively participate in the activities of the group. DNA Group members are encouraged, but not required, to have their own DNA results and are free to contribute family history information in the form of pictures, video, discussions, and more.
Surname Projects, Mitochondrial groups, and Ancestral Location/Geographic groups, are the traditional names for DNA-based groups supported by Ancestry.com.
How can I view Mitochondrial DNA for my Group?
We are currently working on the views necessary to display mitochondrial DNA results. Check back in the coming weeks and we'll indicate when these feature are available.
How is Group Privacy protected?
Only the members of the group can view the content (photos, message boards, videos, etc.), see the group's roster of members, and review the group's DNA results. Gaining membership to the group is controlled by the Administrator(s) who must approve each request. The only public information is the Group's Profile which contains the description of the group and useful search terms to help make the group easier for prospective members to find.
Who is "My Family" and how are they related to Ancestry.com DNA Groups?
The My Family service, along with Ancestry.com, is part of The Generations Network. DNA Groups combines features from MyFamily.com with those from Ancestry.com to provide a full-featured social group where members can exchange family history information in the form of pictures, videos, audio, stories, and discussion, as well as organize, review, and analyze the group's DNA.

Terminology

What is the difference in a marker and an allele?
The particular region of the DNA that is analyzed is often referred to as a locus or marker. It can be thought of as the address on the chromosome for example, DYS 441. The value detected at the marker is the allele value . For example, a segment repeated 15 times at marker DYS441 is written as (marker) DYS441 (allele) 15.
When comparing multiple individuals to determine if a common ancestor is shared, the allele values of each of the markers tested are compared.
My test result only lists a single value for DYS19, but your input screen asks for DYS19a and DYS19b - where do I input my value?
If you have only one value at marker location DYS19, formerly known as DYS394, enter that value as the DYS19a value. Less than 5% of the population have two values at the DYS19 marker - a typical result is 10-12 (or 10,12). To accommodate for all of our users, we have provided space for both a double reading and a single reading at this marker. In the case of a 10-12, the user would enter the 10 into DYS19a and the 12 into DYS19b.
Follow this same instruction for entering DYS389I and DYS389II.

Results Analysis

I was told that my mtDNA results revealed heteroplasmy at one site, what are the medical implications of this observance?
There are no medical implications due to a heteroplasmic observation. Heterosplasmy (multiple peaks at a single site) are simply an extra tool in looking at maternal lineage comparisons.
I do not have any observable difference to the rCRS, can this test be accurate or useful?
Mitochondrial DNA (mtDNA) was first sequenced in 1981 by Frederick Sanger in Cambridge, England and subsequently revised and published as the revised Cambridge Reference Sequence (rCRS). A group under Dr. Sanger sequenced the mitochondrial genome of one individual of European descent. The rCRS has become the reference standard against which all mtDNA sequences are compared. Having no differences from the rCRS is just as useful as having multiple differences. If the CRS had been created using a person of African or Asian descent, then your observable differences would be different. Having no differences from the rCRS helps narrow down maternal lineages and haplogroups.
How is the list for Paternal DNA Matches calculated?
The "Paternal DNA Matches" screen displays matches in a ranked order based on the most recent common ancestor (MRCA) between the user and the individual in the list. MRCA refers to a statistical calculation that determines the likely range of generations in which two individuals share a common ancestor. MRCA calculations are based on the number of markers tested, the number of matching values and the mutation rate of the markers (see chart below). DNA Ancestry uses marker-specific mutation rates, where available, in its MRCA calculation to provide a more precise analysis (as opposed to an average rate). This calculation does not take into account the surnames of the individuals involved. Therefore, it is possible that a 40/43 with a different surname will match more closely than a 42/43 with the same surname -- depending on the specific markers where the mismatch occurs.

For Relative Genetics Customers

Why are my Y-chromosome test results different on DNA Ancestry than were previously reported on Relative Genetics?
On August 1, 2007 Relative Genetics took the opportunity to recalibrate some of the markers in the data set to conform with new industry standards. These changes are reflected in new certificates to Relative Genetics customers as well as in the data migrated to DNA Ancestry. Specifically, the following markers were affected by the 8/1/07 change:

  • DYS 442 (allele value increased by 5)
  • DYS 452 (increased by 19)
  • DYS 463 (increased by 2)
  • GATA A10 (increased by 2)
  • GATA H4 (name changed to GATA H4.1 and allele value increased by 10)

Sorenson Genomics (the laboratory for DNA Ancestry) adopts industry standards in reporting nomenclature as specified by organizations, such as the National Institutes of Standards and Technology (NIST) and the International Society of Forensic Genetics (ISFG). While your DNA remains constant, adopting the most current naming conventions often results in changes to your haplotype data. As the industry identifies and adopts new markers, the standards bodies periodically respond by making recommendations for a standardized naming convention for each marker. As a result, it becomes necessary for us to adjust our reporting nomenclature to meet these conventions.

How will the Ancestry.com-Sorenson Genomics partnership benefit me as a Relative Genetics customer?
The integration of DNA testing capabilities into Ancestry.com will combine three pillars of family history - DNA, historical records and user-collaboration. In the coming months, the Relative Genetics DNA database will be incorporated into Ancestry.com's collection of more than 5 billion records and 24,000 databases and titles. This will allow users to easily search DNA test results to find possible matches in their family tree. This integration paired with the ability to collaborate with the Ancestry.com community gives you the ability to add branches to your family tree in one vast, ever-expanding online location.
What will I have access to at Ancestry.com if I participate in having my information and DNA results transitioned to Ancestry.com?
DNA participants who choose to have their information and DNA results transferred to Ancestry.com will become Ancestry.com registrants. This will give them access to build, share and collaborate with others on their family tree. Registrants also have access to the Ancestry Community as well as free record databases on Ancestry.com. For full access to the power of Ancesty.com's genealogical services, including more than 5 billion historical records, registrants will need to sign up for an Ancestry.com paid membership.
Will I have to sign up or pay for anything on Ancestry.com in order to continue to view my results and DNA matches?
No. Access to Ancestry.com's DNA database will be free and available to registered users of Ancestry.com. Prior to transferring information to Ancestry.com, Relative Genetics customers will receive an email informing them of their new Ancestry.com username and password. This will give customers access not only to their DNA results but also the wealth of free resources and tools currently available on Ancestry.com. Ancestry.com registrants will have the ability to set their privacy settings in relation to their DNA results. If you already have an Ancestry.com account, you will be able to merge your DNA data into your existing account.
Why has Ancestry.com chosen to partner with Sorenson Genomics?
Sorenson Genomics is one of the world's foremost laboratories for genetic genealogy testing services. The integration of Sorenson Genomics DNA testing is a natural and powerful extension of Ancestry.com's mission to connect families across distance and time by offering users another tool to develop and expand their family trees.
What happens to Relative Genetics as a company?
DNA genealogy services formerly provided by Relative Genetics will be offered through Ancestry.com. Relative Genetics will migrate its customer information to Ancestry.com and the Relative Genetics' Web site will be phased out by the end of 2007.
What will happen to my DNA results if I was tested with Relative Genetics or entered my DNA results in its database?
You will be able to access your DNA results on the Relative Genetics Web site for the next few months. With the launch of Ancestry.com's DNA services, your DNA test results and contact information will be transferred to Ancestry.com unless you opt-out (click HERE for details about opting out).
Will the Relative Genetics Web site still be available to me?
You will be able to use the Relative Genetics Web site for the next few months to access your DNA results, query its database and manage surname projects. Watch the Relative Genetics Web site to learn more in the months to come. When the DNA service is launched on Ancestry.com, you will receive an Ancestry.com username and password to be used to access your DNA results, unless you have opted out (click HERE for details about opting out).
What if my test is currently in process?
Relative Genetics will continue to process, analyze and support DNA testing until the transition to Ancestry.com is completed. It is recommended that users with outstanding kits complete the paperwork and DNA testing process necessary and promptly return the kit to Relative Genetics.
What will happen to my surname project?
All surname projects currently managed through Relative Genetics will continue to be supported on the Relative Genetics Web site throughout the transition to Ancestry.com. Ancestry.com plans to begin hosting surname projects beginning fall of 2007. At that time, surname project information will be migrated and all surname-project coordinators and participants will be contacted. The additional resources and expansive network that is available on Ancestry.com will add powerful tools to help your surname project further their research.
Will my Relative Genetics privacy settings change?
Users will continue to be in complete control of their privacy settings after their information is transferred to Ancestry.com. Also, communication between participants is always through Ancestry.com's "Connection Service," which does not expose either party's email address.
Will Ancestry.com continue to keep my DNA for when new tests become available?
Ancestry.com will provide complimentary storage of samples submitted for DNA testing; however Ancestry.com will not offer a guaranteed banking service of your DNA at this time.
What will happen to Relative Genetics's affiliate program?
Relative Genetics will discontinue its affiliate partnerships offered through Commission Junction effective August 1, 2007. Relative Genetics affiliates will no longer receive discounted pricing or commissions paid on sales of tests sold after July 31, 2007.
What will happen to the Sorenson Molecular Genealogical Foundation $95 coupon promotion?
Any coupons within their expiration date will be honored. As of June 15, 2007 SMGF is no longer offering the coupon.

Contact Ancestry's DNA Service

How do I contact Customer Service?
To contact us by e-mail, address your message to: dna@ancestry.com
You may also contact our DNA Customer Service Center
  • United States Monday - Friday, 8 am - 4 pm, Mountain Time 1-800-958-9124
  • Canada Monday - Friday, 7 am - 4 pm, Mountain Time 1-800-958-9073
  • UK Monday - Friday, 3 pm - 7 pm GMT 1-800-404-9723
  • Australia Monday - Friday, 7 am - 11 am AEST 1-800-251-838
  • New Zealand Monday - Friday, 7 am - 11 am AEST 0-800-442-100

Learn More About DNA Testing

  • What can you discover about your family history through DNA? Learn more.
  • Learn which DNA test will help you discover your Paternal or Maternal Lineage

DNA Stories

  • How DNA testing has solved both family and historical mysteries. Read here.

Blog

  • Visit the Ancestry Blog to read the latest news

Transfer Results

  • Have you results from Family Tree DNA or others? Find new matches now!
    • Add Y chromosome results
    • Add MtDNA results

FAQ

  • Answers to frequently asked questions

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